How can
we help?
We are happy to help with TallyMate on Mac, Windows, iPhone and Android.
Never send us your password or a code we emailed you; we will never ask for them. For privacy questions or requests, email privacy@tallymateapp.com.
Common questions
I forgot my password
On the sign-in screen choose Forgot password?. We email you a code or a link to reset it, from noreply@tallymateapp.com. If it does not arrive, check your spam or junk folder.
A staff member forgot their password
Passwords belong to each person: nobody, not even the owner, can set or change someone else’s. The owner opens Settings › Staff, chooses the person and presses Clear password…. This is written to the activity log for good, the person is told who cleared it and when, and they make a new password the next time they choose their name.
The 6-digit code did not arrive
Wait a minute and check your spam or junk folder, then ask for a new code in the app. Codes expire after a short time.
How do I use TallyMate on another device?
Install TallyMate on the other device and sign in with the same email and password. Your book syncs through the cloud. Staff sign in with the account you invited them with.
How do I back up my book?
TallyMate backs itself up: once a day it saves a locked copy of your book to your own iCloud Drive (Mac and iPhone), OneDrive (Windows, plus a copy in This PC › Documents › TallyMate Backups) or Google Drive (Android). To make one now, open Settings › Backup and press Back Up Now. Only the TallyMate app can open these files, and they stay in your own storage, which we cannot see.
I deleted something by mistake
Press Undo straight away, or open Settings › Trash: deleted records can be put back for 40 days.
How do I stop sharing anonymous usage statistics?
Turn off Share anonymous usage statistics in the app’s settings. Nothing more is sent from that device. See the Privacy Policy for exactly what it contains.
How do I delete my account?
Open Settings › Account › Delete my account. For your safety you enter your password and a code we email you. If you own the business, this deletes the whole business book from the cloud and removes all your staff from it. It cannot be undone. Your own backup files are not touched.
More answers in the FAQ, and every feature explained on the Features page.