Questions,
answered.
Can’t find yours? Write to support@tallymateapp.com.
Getting started
What does it cost?
TallyMate is free to download. It is coming soon to the Mac App Store, the Microsoft Store, the App Store and Google Play.
Which devices does it work on?
Mac (macOS 26 or later, Apple silicon and Intel), Windows PCs (Windows 10 version 1809 or later, or Windows 11; x64 and ARM64), iPhone (iOS 17 or later) and Android phones (Android 8.0 or later). All four sign in to the same business. See Platforms.
I keep my book on paper or in Excel. Can I move?
Yes. Use Bring Your Old Data: paste from Excel or Google Sheets, open an Excel or CSV file, or take a photo of your list. Customers’ opening balances and your opening stock come in too.
Do I need a separate account for each business?
Each TallyMate account holds one business.
Which version is it?
Version 1.1 on all four apps — Mac, Windows, iPhone and Android. See it in Settings ▸ About, with links to this website, Support, the Privacy Policy and the Terms of Use.
Which languages?
82, including English, Spanish, French, German, Italian, Portuguese, Dutch, Polish, Arabic, Chinese and Japanese, with right-to-left layout where needed. There are 59 currencies and 7 date formats too.
Every day
Does it work without the internet?
Yes. Keep selling; everything syncs when the internet is back. You need the internet to sign in the first time on a device, and the owner can require some staff to be online.
Can I use it on my phone and my business PC at the same time?
Yes. Sign in on each device with the same account; they stay in step. Staff can each be limited to one device at a time.
Which printers work?
58 mm and 80 mm receipt printers and normal A4 printers that your computer can print to. On phones, printers that iPhone (AirPrint) or Android can print to over Wi-Fi.
Can I use a barcode scanner?
Yes — a handheld USB or Bluetooth scanner, on all four. TallyMate also prints barcode labels.
Can I send receipts on WhatsApp?
Yes — as a picture or as text, from your own WhatsApp (WhatsApp Business too on Android), or by Messages or email.
I sell online. Does it help?
Yes: paste WhatsApp orders, follow each order step by step, work out courier charges, print parcel labels, and see what each courier still owes you. If you don’t sell online, switch it off and it disappears.
Can parcel weights be in pounds?
Yes. Settings ▸ Online lets you choose kilograms or pounds; order forms, labels and parcel slips follow it.
What happens if I delete something by mistake?
Press Undo, or put it back from Trash within 40 days.
Staff
Can I have staff?
Yes, as many as you need. Each signs in as themselves, and you choose for every screen and button whether they are Allowed, View only, need a Password, must send a Request, or don’t see it at all (Hidden). You can also let someone work from home on their own device.
A staff member forgot their password. Can I reset it?
Nobody can set or change another person’s password — not even the owner. Use Clear password… on that person: it is written to the activity log for good, they are told who cleared it and when, and they make a new password the next time they choose their name.
Can staff see my profit?
Only if you allow it. Profit, buying prices and any sidebar figure or report can be hidden per person.
Safety
Is my data safe?
Your book is kept on your devices and in the cloud (Google Firebase), and a locked copy is saved every day to your own iCloud Drive, OneDrive or Google Drive. Signing in asks for a code sent to your email. We don’t sell your data and there are no ads. See the Privacy Policy.
How do I delete my account?
In the app: Settings ▸ Account ▸ Delete my account, confirmed with your password and an emailed code. Your own backups stay until you delete them.